Cash on delivery

Return & Exchange Policy

We work on cash on delivery, so your protection starts the moment the parcel arrives: inspect, decide, then pay.

How it works

From the parcel arriving to the return or exchange decision.

  1. On delivery

    Inspect before paying

    Check the packaging, product and quantity. If there is visible damage or the wrong item, refuse delivery.

  2. After payment

    Acceptance means it matched

    Once received and paid for, the order is considered as matching your request — unless there is a manufacturing defect or a store error.

  3. Reporting

    Report within the stated period

    If a problem appears after delivery, contact us within the period set by the store with your order number and clear photos.

  4. Review

    Assessing the request

    Every request is reviewed before approval, to check the product's condition and that the conditions are met.

  5. Outcome

    Exchange or return

    If approved, the item is exchanged for an equivalent one or the return is processed as agreed with you.

What is and is not accepted

Accepted cases

  • A manufacturing defect.
  • A product different from the one ordered.
  • A missing quantity or component.
  • Transport damage, evidenced by photos.

Not accepted

  • Products that have been used or are no longer in their original condition.
  • Damage caused by misuse or poor storage.
  • Missing original packaging or accessories.
  • Reports made after the stated period.

Return costs

  • The store covers the cost when the fault is ours or the item is defective.
  • In other cases the customer may bear the shipping fee, as per the policy.
  • Delivery fees are not refunded when a parcel is refused without a valid reason.

Custom-made products

  • Made-to-order or customised products may not be eligible for return.
  • Except in the case of a manufacturing defect or an execution error.

How to request a return or exchange

  1. 1

    Have your order number ready

    You will find it in your confirmation or on the order-tracking page.

  2. 2

    Photograph the product

    Clear photos of the item and packaging speed things up considerably.

  3. 3

    Contact us

    Message us through the contact page explaining the reason.

  4. 4

    Wait for the review

    We will tell you the outcome and, if approved, how to send the item back.

Common questions about returns

Yes — inspection on delivery is your right, in line with the store and courier policy. If you see visible damage or the wrong item, you can refuse without paying.

Contact us within the stated period with your order number and photos of the defect. We will review the request and let you know the outcome.

Since payment happens on delivery, the best moment to change your mind is before paying, by refusing the parcel. After payment, only the cases set out in this policy are accepted.

Review starts as soon as we receive your request and photos. Timing depends on the product and logistics; we keep you posted at each step.

Ready to start a return?

Have your order number and photos ready — we will take it from there.

Contact us