FAQ
Everything you need to know about your orders, shipping, and our services
How to Order
4
Q
How do I place an order?
Browse products, add items to cart, then click "Checkout". Fill in your details and confirm — you'll receive a confirmation number instantly.
Q
Can I modify or cancel my order?
You can cancel within one hour of placing the order. Contact us via the "Contact Us" page as soon as possible.
Q
What payment methods are accepted?
Payment is cash on delivery (COD) — a safe and convenient method.
Q
How do I track my order?
Use the "Track Order" page with the number received at confirmation to check your delivery status.
Shipping & Delivery
4
Q
Which areas do you deliver to?
We deliver to all 69 wilayas in Algeria, either home delivery or to a pickup point.
Q
What is the delivery cost?
Q
How long does delivery take?
Home delivery: 3 to 7 business days. Desk pickup: 2 to 5 business days.
Q
What if I'm not home for delivery?
The courier will call you. If unavailable, another attempt will be made next day or the parcel moved to the nearest pickup point.
Returns & Exchanges
3
Q
What is your return policy?
We accept returns within 7 days of receipt if the product has a manufacturing defect or doesn't match the description.
Q
How do I request an exchange?
Contact us via the "Contact Us" page with product photos, order number, and reason for exchange.
Q
Are return shipping costs free?
For manufacturing defects, we cover return shipping. For other reasons, costs are borne by the customer.
Security & Privacy
2
Q
Is my personal data safe?
Yes, we protect your data per our privacy policy. We never sell or share your information with third parties.
Q
Is the store trustworthy?
Yes, we are a trusted store operating in Algeria for years with hundreds of satisfied customers.
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