Help centre
Frequently Asked Questions
Everything about ordering, paying, delivery and returns — gathered in one place.
Ordering
From picking a product to confirming the order.
Browse the products, add what you like to the cart, then hit “Checkout”. Enter your name, phone and delivery address and confirm — your order number appears right away.
Yes. Just enter your delivery details at checkout — no account needed.
Your order number is shown right after confirmation; use it on the tracking page at any time. We may also call you to confirm the details.
Yes, as long as the parcel has not been handed to the courier. Contact us quickly with your order number. After dispatch, the return policy applies.
Shipping & delivery
Cost and time vary by wilaya and delivery type. Use the calculator on the shipping rates page to get the exact price and time for your wilaya.
We deliver to the wilayas listed on the shipping rates page, either to your home or to the courier desk depending on the wilaya.
Times are estimates in working days after confirmation and vary by wilaya. The exact window for yours is shown in the calculator.
The courier calls before arriving. If they cannot reach you, they try again or leave the parcel at the nearest pickup point.
Work out your delivery cost
Live prices and times for every wilaya — pick yours and get the answer instantly.
Payment
Cash on delivery: you pay the courier when the parcel is handed over — no card and no prepayment.
Delivery is added to the order total unless your order qualifies for free shipping. The final total is shown before you confirm.
Yes — you may inspect the product in front of the courier before paying, and refuse it if there is visible damage or it is the wrong item.
Returns & exchanges
Since you pay on delivery, the best moment to change your mind is before paying. After delivery, specific cases apply (defect, wrong item). Full details on the return policy page.
Contact us with your order number, clear photos and the reason. Every request is reviewed before approval.
We cover the cost when the fault is ours or the item is defective. Otherwise the customer may bear the shipping fee.
Safety & privacy
We collect only what your order needs; your data is never sold or shared for advertising. Details on the privacy policy page.
It is used to confirm your order and reach you during delivery — nothing else.
Still have a question?
The BRICOWEST team is available during opening hours: Saturday to Thursday · 08:00 - 17:30.